Why Am I Getting the Newsletter Twice?

On Fridays I re-send the newsletter to those who haven’t opened the original sent on Tuesday. It generally has a slightly altered subject line beginning with “You may have missed” or something similar. Why? Email delivery is tricky business. As we’ve all experienced email doesn’t always end up in our inbox, perhaps being diverted to … Read more

What is “clicks.aweber.com”?

Unfortunately some security services and/or malware will block clicks.aweber.com, which is safe, and used by my newsletter to help me understand what people are looking at.

Why is my email at the bottom of every newsletter?

I’m concerned about the length of time my name has been posted at the bottom of your newsletter page. I would like you to delete it, if at all possible. Does it only show up on my machine? Or is out everywhere? I have never seen new subscribers listed there, so it just seems…unusual.

It's not at all what you think.

At the bottom of every newsletter is some administrative information.

More to the point, your information appears only in your copy of the newsletter.

Read moreWhy is my email at the bottom of every newsletter?

2012 Newsletter Changes

I want to thank everyone who provided feedback for the survey that I ran last month regarding newsletter frequency. The overwhelming winner was "do whatever you want", which I truly appreciate.

Taking your feedback and factoring in my own goals for the new year (more answers for you, less work for me :-)) I've decided to tweak a couple of things about the weekly newsletter.

Read more2012 Newsletter Changes

Why did I completely stop getting your newsletter?

I suddenly stopped getting your newsletter this spring. All of a sudden, not a single issue. Why? And what do I do?

Based on that description, and especially the timing, unfortunately there’s a very good chance you’ve been unsubscribed.

And it’s possible that I did it.

Let me explain why.

Read moreWhy did I completely stop getting your newsletter?

Why can't you put full articles in your newsletter?

I occasionally get questions complaints about the format of the newsletter. Specifically, some people find the fact that it contains only the first part of each article and requires you to click through to the website objectionable.

There are several very important reasons that the newsletter is structured this way.

Read moreWhy can't you put full articles in your newsletter?

Does your newsletter have a virus?

What do you make out of this ? I get it every time you send me a newsletter.

“The MessageLabs Email Security System discovered a possible virus or unauthorised code (such as a Trojan) in an email sent to you. The email has now been quarantined and was not delivered.”

What we have here is what's called a "false positive" - your security software claiming that something it potentially malicious when it isn't.

We'll look at how this can happen, and possible steps you can take to avoid the issue.

Read moreDoes your newsletter have a virus?

How do I change the email address on which I get your newsletter?

I’m changing my email address. How do I change my newsletter subscription to go to my new address?

There are two approaches: you can unsubscribe at your old address, and subscribe at your new, or you can simply change your subscription address directly.

Let me show you how to do that last one.

Read moreHow do I change the email address on which I get your newsletter?

How do I unsubscribe from your newsletter?

I no longer wish to receive your newsletter. How do I unsubscribe?

Unsubscribing is easy, all you need to do is click a link, and then click an option on the resulting page.

Read moreHow do I unsubscribe from your newsletter?

Why am I sometimes not getting your newsletter?

I am an email subscriber. Lately your newsletter has been coming almost every other week as opposed to every week. Why?

Nine times out of ten if you didn’t get Ask Leo!’s weekly newsletter it’s because it was erroneously filtered as spam.

Read moreWhy am I sometimes not getting your newsletter?

Why am I getting certificate errors when I click on links in your newsletter?

In November of 2014 Ask Leo! made the move to SSL.┬áThat means that all connections to web pages on the askleo.com domain, including the on-line archive of the newsletter, as well as the articles the newsletter links to, begin with “https”. This does two things:

  • It confirms that you are indeed connected to Ask Leo!, and not an imposter.
  • It encrypts the transfer of data between your computer and the Ask Leo! family of web sites.

Unfortunately it also has an additional side effect:

  • It causes errors in some older browsers and mail programs.

Read moreWhy am I getting certificate errors when I click on links in your newsletter?

I never received your confirmation message, please subscribe me.

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I just signed up for your newsletter but have yet to receive the email containing the confirmation link you indicated I need to click. Could you just add me anyway?

No, unfortunately, I cannot.

Let me explain why, and then look at some of the reasons the confirmation mail might have gone missing – and what you can do about them.

Read moreI never received your confirmation message, please subscribe me.

Why do I keep getting a newsletter subscribe pop-up on your site?

I am already a subscribed to your newsletter, but I keep getting a pop-up asking me to subscribe. This ‘nagging’ action is a fairly recent problem. This is beginning to annoy me and I would appreciate knowing how to stop this from occurring.

First, thanks for subscribing, I appreciate it.

Second, I’m sorry that my site is annoying you. It’s not supposed to.

The problem is cookies.

Read moreWhy do I keep getting a newsletter subscribe pop-up on your site?