Ask Leo! #603 – Racing Bases, Changing Email, Sniffing Traffic, Backing Up Photos, and more…

I was away from one of my computers running Windows 7 for a few hours, and when I returned I was greeted with "Welcome to Windows 10." I may have previously closed the nagware box Leo mentions using the upper right "X" box, thinking it was a negative action.

I was offered the opportunity to return to Windows 7, which I immediately did. The return took quite a while (which was a waste of my time), but was completed successfully, with no apparent problems to date.

Yep - my Dell Vostro 1510 laptop running Windows 7 automatically upgraded to Windows 10 while I was typing a new email. But under Windows 10 my Dell bluetooth mouse kept freezing. Microsoft advised my laptop was not on the list (of compatible Dell laptops). They took remote control and rolled me back to Windows 7. Failed. Startup errors. They tried to create a Windows 7 bootable flashdrive (on a 2nd laptop I have). They could not create it. Now 4 days with no business computer. Getting desperate. Finally Microsoft advised to reboot off my original Windows 7 CD. Succeeded but lost all programs and emails and appointment calendar (lots of important business emails).

Leo - thanks for the continual backup lectures. Used my most recent Reflect image backup to recover just about everything - although I had to pay my IT guy $97 to overcome Administrator access issues and merge multiple recovered email .PST (email) files. Got most data back, reloading programs as needed, currently sifting through 400 new emails we recovered, working over the weekend to get up to date.

Not happy Microsoft.

Is there any talk of a class legal action? If so, I am in for about $2k lost productivity.

Leo, thank you so much for this article. My daughter turned on her desktop PC after returning from vacation last week, then left the room to do some household tasks while the computer warmed up. When she got back, the computer was in the process of installing Windows 10. She had automatic updates disabled and she hadn't even touched the keyboard, so there was no way she had triggered the installation. It was already 85% completed and she was afraid she would damage the computer, a six-year-old custom built PC, so she let it continue. Unfortunately, when it was done, she found her older software wouldn't work and several of her files wouldn't open. In addition, she was getting repeated error messages, "IRQL Unexpected Value," and there was a strange hum coming out of her speakers. Microsoft kept telling her she needed to update her drivers/browsers/software, but after several attempts she continued to receive a blue screen with error messages. Worse, the computer began abruptly crashing. My daughter is a professional digital animator and not only needs this PC to do her work, but she has a large number of files stored on it, and she admitted to me she hadn't backed up a number of the more recent ones. (Yes, I fixed that by getting her an external storage drive.)

My PC skills are only intermediate beginner, but I followed your instructions and also checked the comments for additional tips. Voila, I restored Windows 7 to my kid's computer. No crashes, no humming, no error messages. I am ready to join the class action suit against Microsoft anytime, however.