#1046 – So You Want to Work a Helpdesk

Don't be held hostage

I posted this on a few of my social accounts recently:

This platform does not show you what you ask for.
It shows you what its algorithm thinks will keep you here.

Don't be held hostage.
To truly support the creators you care about, visit their websites, subscribe to their newsletters, and just generally interact with them directly.
You'll get everything you ask for without the attention grabbing click- and rage-bait.

You're already here, and I appreciate that. But it applies to just about any creator whose content you want to see. Don't rely on social media.

(Side note: BlueSky, which has grown tremendously in recent weeks, appears to be algorithm-free.)

Helping others is all about ...

Got a very interesting question about advice I might give to someone considering taking on a technical helpdesk role.

My advice might not be what you'd expect.

So You Want to Work a Helpdesk

Also this week

• Email delays.
• 2FA is very good, but not perfect.
• Don't count on your downloads sticking around.
• No, you've not been hacked.

As always, links below.

TEH Podcast

Between power outages and Thanksgiving here in the United States, we took the week off.

•

Take care,

Featured Article

So You Want to Work a Helpdesk
You could make a huge difference in someone's life... or not.

What's most important when trying to help people struggling with technology?
Read: So You Want to Work a Helpdesk

Also This Week on Ask Leo!

Why Am I Getting a "Delivery Status Notification (Delay)" on an Email I Sent? Sometimes things take time.
Delays happen for many reasons; it's the nature of the email infrastructure. If you get a "Delivery Status Notification (Delay)" message, your options are limited. Read: Why Am I Getting a "Delivery Status Notification (Delay)" on an Email I Sent?

Think 2FA Is Bulletproof? Here's Why You're Still Vulnerable Don't let your guard down.
Two-factor authentication is one of the most important ways you can secure your online accounts. But that doesn't mean you're done. Read: Think 2FA Is Bulletproof? Here's Why You're Still Vulnerable

My Downloaded Files are Missing. How Do I Get Them Back? It's possible you're doing Downloads wrong.
The Downloads folder isn't meant for long-term storage. Here's how to avoid losing files you downloaded and want to keep. Read: My Downloaded Files are Missing. How Do I Get Them Back?

Why Your Computer Has Probably Not Been Hacked It's a knee-jerk assumption that is most often wrong.
I regularly hear from people who believe their computer has been hacked and is under someone else's control. It's very rarely the case. Read: Why Your Computer Has Probably Not Been Hacked

Ask Leo! on YouTube

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Why Your Computer Has Probably Not Been Hacked It?s a knee-jerk assumption that is most often wrong. Watch: Why Your Computer Has Probably Not Been Hacked

My Downloaded Files are Missing. How Do I Get Them Back? ??The Downloads folder isn't meant for long-term storage. Here's how to avoid losing files you downloaded and want to keep. Watch: My Downloaded Files are Missing. How Do I Get Them Back?

Think 2FA Is Bulletproof? Here's Why You're Still Vulnerable Two-factor authentication is one of the most important ways you can secure your online accounts. But that doesn't mean you're done. Watch: Think 2FA Is Bulletproof? Here's Why You're Still Vulnerable

So You Want to Work a Helpdesk What's most important when trying to help people struggling with technology? Watch: So You Want to Work a Helpdesk

Why Am I Getting a "Delivery Status Notification (Delay)" on an Email I Sent? Delays happen for many reasons; it's the nature of the email infrastructure. If you get a "Delivery Status Notification (Delay)" message, your options are limited. Watch: Why Am I Getting a "Delivery Status Notification (Delay)" on an Email I Sent?

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• Tip of the Day: Don't Wait for the Statement
• Tip of the Day: Reboot Shortcut
• Tip of the Day: Use Your Backup Tool's Protection
• Tip of the Day: Cancel for a Potentially Lower Rate
• Tip of the Day: Configure a Mail Program Even If You Don't Use It

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