Leo’s Answers #80 – June 1, 2007

Leo's Answers
A Weekly Newsletter From
Ask Leo!
Leo Notenboom

Hello!

*** Contents

*** This Week's New Articles on Ask Leo!

Why can't we catch spammers and phishers?

Can you explain why the authorities of law and order are unable to find and stop the phishing crooks? Surely there must be an address that can finally be tracked back to them? Or by "responding" to them and following the steps of the reply to see where it finally ends up?

I can feel your frustration. Seems like with all this technology we should be able to do something about the spammers and scammers of the world, right?

Apparently it's not that easy.

I certainly won't claim to have the answer as to why it's so difficult, but I can certainly throw out some ideas.

Continue reading: "Why can't we catch spammers and phishers?"
http://ask-leo.com/why_cant_we_catch_spammers_and_phishers.html

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Are there hidden files that save every keystroke I've ever typed, and how do I find them?

This is a multi-part question and pertains to computer forensics. Specifically, locating those mysterious, deeply hidden files that (supposedly) contain your computer's entire history - every keystroke ever made. Accessing those files. Viewing the contents. Deleting the contents. Understanding how a utility like DBAN can "find" and nuke them, but I as the computer owner can't. And finally, if every keystroke really has been recorded to some hidden file, how come it doesn't wipe out available space on my hard drive.

There are several misconceptions present in the question.

The problem is that the misconceptions are based on kernels of truth, which means I can't just say "that's wrong", it's more a case of "it's not like that - it's like this".

Confused already? Let's see if I can clear it up.

Continue reading: "Are there hidden files that save every keystroke I've ever typed, and how do I find them?"
http://ask-leo.com/are_there_hidden_files_that_save_every_keystroke_ive_ever_typed_and_how_do_i_find_them.html

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Why am I getting a delay notification on an email I sent?

I am trying to send an e-mail to a co-worker and I keep getting the following message:

Delivery Status Notification (Delay)
This is an automatically generated Delivery Status Notification.
THIS IS A WARNING MESSAGE ONLY.
YOU DO NOT NEED TO RESEND YOUR MESSAGE.
Delivery to the following recipients has been delayed.

The strange thing is that it is only happening with that specific e-mail address? What does it mean, and why it is happening?

It means exactly what it says: the email you sent hasn't been delivered yet - it's delayed. The mail system will continue to attempt to deliver the email. Eventually it'll either be delivered, or you'll get a fatal error message.

Why? Because.

Seriously, there are many, many reasons that email could be delayed.

If that's a problem for you, then you may be thinking about email the wrong way.

Continue reading: "Why am I getting a delay notification on an email I sent?"
http://ask-leo.com/why_am_i_getting_a_delay_notification_on_an_email_i_sent.html

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How do I send a link in email?

I am having trouble discovering how to send a hyperlink in an email so that the email recipient can simply click on and open the hyperlink from the email message. Additionally, I'd like to be able to place hyperlinks in a word document so I can click on it and have it open from the word document.

You're asking a question that email newsletter publishers have been asking in frustration for a long time. The problem is that 90% of the time it's simple and it just works.

The other 10% of the time has us pulling our hair out.

The problem is that it all depends on the email program that's used to read the email.

Continue reading: "How do I send a link in email?"
http://ask-leo.com/how_do_i_send_a_link_in_email.html

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What's a "docx" file, and how did I get one?

When I try to attach a document to emails I have discovered that the recipients cannot open them. They're telling me that there's a 'docx' on the end of the subject. I didn't have this problem with my old computer, I now have a gateway XP Pro.

I'm going to guess that with your new computer you also got some new software. In fact, I'm going to further guess one of those new software packages is Microsoft Office 2007.

If that's the case, then what we have here is a classic cross-version compatibility issue. Fortunately there are two ways to solve the problem.

You can solve it, or your recipients can.

Continue reading: "What's a "docx" file, and how did I get one?"
http://ask-leo.com/whats_a_docx_file_and_how_did_i_get_one.html

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I lost Outlook Express, how do I get it back?

Since I installed IE7 I have completely lost Outlook Express. I have tried deleting and then reinstalling it using the add/remove system without success. I have also tried to revert back to IE6 hoping that would help. Could not revert back. Now using Thunderbird but I still would like to have OE.

Thunderbird remains my choice over Outlook Express. In fact it's what I use every day now. But I can certainly understand wanting to have Outlook Express around, perhaps for old email or to answer questions about it like I do.

I believe Outlook Express's days to be numbered. But that might not be as bad as you think.

Continue reading: "I lost Outlook Express, how do I get it back?"
http://ask-leo.com/i_lost_outlook_express_how_do_i_get_it_back.html

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The Attitude That Helps

Hate change? Afraid to learn new things? That'll hurt you more than any lack of skills when it comes to technology.

Continue reading: "The Attitude That Helps" Article Includes Audio
http://ask-leo.com/the_attitude_that_helps.html

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*** Popular Articles from the Archives

A small victory in the battle against spam today, as a notorious spammer, supposedly one of the top 10 in the world was arrested. That brought to mind this article...

Why is there so much spam?

In between bouts of frustration with my inbox, I've been reading your various articles on spam. I think I'm slowly getting a handle on it all, but it sure seems crazy. And it really got me to wondering... why is there so much spam in the first place?

I feel your pain.

I recently did some research for another project of mine, Taming Email, and looked at all my email for last year. Not only do I get a lot of email, but my calculations show that 87% of it was junk. Wow.

Why is there so much spam?

It's very simple, really.

Spam works.

Read more... Why is there so much spam?
http://ask-leo.com/why_is_there_so_much_spam.html

*** Thoughts and Comments

If you're interested in an update on my HDTV progress - or lack thereof - I've moved that to my personal blog.

Plugging a friend: some of you may know that Randy Cassingham is a good friend of mine. Randy's the author of This is True, a weekly report and humorous commentary on bizarre-but-true news items from legitimate newspapers from around the world. Well, he's taking the leap and taking True to video! This is True Episode #1 is now available on YouTube. Subscribe to Randy's YouTube channel, or subscribe to the video podcast in iTunes or any other podcatcher. Randy's planning a regular video series taken straight from his True stories.

While you're there, you might subscribe to my YouTube channel as well. I'm still remastering and re-uploading some of my "lost Lockergnome videos", after which you'll see some new content as well.

The folks at 123InkJets, today's advertiser, also gave me some additional coupon codes to share with you. In addition to the code listed in the ad, you can also use ASKLEO5 for 5% off any order, or ASKLEO15 for 15% off of any order over $75. I'm not really trying to give them additional plug but since they did provide the codes I figured I should pass them on.

Naturally I'm thankful to my advertisers for making the newsletter possible. If you have something you think would advertise well on Ask Leo! or the newsletter, all the information is here.

'till next time...

Leo

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The Latest:
Forwarded Funnies: "The Genie"
Taming Email: "Use Plain Format - Substance Over Style"
Leo's MovableType Tips: "Tolerate Broken URLs"

*** Newsletter Administration

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I'll be honest: I'll try to respond, but I get a lot of questions every day - I just can't answer everyone. Rest assured, though, that even if you don't hear from me directly, I read every email I get.

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