Ask Leo! #674 – “Is It Possible” is the Wrong Question

This Week

Why it's so hard to give a yes or no answer. Also: turning on twofactor in LastPass.

My Crazy Months are Winding Down

I mentioned some time ago that these last two months would be pretty crazy, for a variety of reasons. That's coming to an end this week, and life should return to whatever "normal" is around here. Yay.

One of the items that took my time was a camping trip out to Pacific Beach, Washington. (A few pictures.) While there I finished The Shallows: What the Internet Is Doing to Our Brains, which I mentioned last week as a fascinating look at how our technology is actually changing the way we think. I continue to strongly recommend it.

"Is It Possible" is the Wrong Question


I get a lot of questions that start with the phrase “Is it possible.”

“Is it possible I've been hacked?”

“Is it possible to recover an email from 10 years ago?”

“Is it possible that my video chats are being recorded?”

The list goes on.

There are two problems with these questions: they all have the same answer, and they're all the wrong question to be asking.

The answer is always “yes”

Anything is possible.

I mean that literally: when it comes to technology, if you can conceive of it, it's almost certainly within the the realm of possibility.

Yes, it is possible you've been hacked.

Yes, it is possible you may be able to recover a ten year old email.

Yes, it is possible your video chats are being recorded.

Almost every question I get asked that begins with the phrase “is it possible” has the same answer: yes.

I get that this isn't a helpful answer, but that's because it's the wrong question to ask.

The correct question begins, “How likely is it?”

If anything is possible, what we really want to know is how likely something is.

The problem, of course, is that we want simplicity. We want yes or no answers.

A yes or no answer is an absolute. It makes our decisions easier.

“How likely” is a probability, a chance. Rather than being absolutely yes or absolutely no, the answer lies somewhere in between.

And that's where things get messy.

The answer becomes “it depends”

How likely it is that you've been hacked depends on factors such as your situation, the clues that have that led you to raise the question, your personal security measures, your own common sense, the services you use, the hardware you use, and the security involved in each. Even with the best security, it's unlikely, but still possible, that you could be hacked.

How likely it is that you may be able to recover a ten-year-old email depends on things like your email provider, how they back up, whether or not you backed up, what email program you use, how it's configured, and even whether or not you have a court order in hand to force recovery of information. If the stars all align, it's possible, but generally unlikely.

How likely it is that your video chats are being recorded depends on things like what country you live in, what technology you're using, how trustworthy the person at the other end is, and more. Depending on those things, it could be very likely that your chat is being recorded somewhere, or it could be extremely unlikely.

There are no “yes” or “no” answers because everything depends on the specifics of the situation.

And every situation is different.

Why this matters

If you're just looking for an absolute yes or no answer, you're missing important nuances. The devil is in the details, and the only way to make an informed decision is to understand more of the ramifications of some of those details that are lost when all you have is a yes/no expectation.

Depending on the details, you may realize it's highly unlikely you've been hacked, and can take no further action. On the other hand, you may realize something that means you need to act, and act quickly, because, indeed, you probably are being hacked.

Depending on the details of the services provided by your email provider, your own backups, and perhaps even the law, it might be worth trying to get that ten-year-old email back. Or you might realize it would be an almost impossible waste of time and/or money, and choose to move on without it.

Depending on who you've been chatting with over video and the details of how it was done, you might decide to avoid that medium in the future, or you might elect to continue to use it as an effective way to communicate.

It all depends on the details, and it all depends on your understanding that those details matter.

Life is messy

It's uncomfortable to get “maybe” as an answer. It can even be frustrating.

But it's reality.

Ironically, in a world built on ones and zeros, it's exceedingly rare to get a simple yes or no answer to questions of any consequence. Keeping that in mind can help you use technology more productively, get help more effectively, and understand the answers that all too often begin with “it depends.”

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Enable Two-Factor Authentication in LastPass

Two-factor (or multi-factor) authentication is one of the most reliable ways to secure an account from being hacked. With two-factor authentication enabled, hackers can't log in to your account, even if they know the password.

LastPass is a utility used to store and remember your login credentials. Using a tool like LastPass makes you more secure by creating long, complex passwords you don't need to remember, because LastPass remembers them for you.

The most common concern about password vaults is this: what if someone, somehow, gets the master password to your LastPass vault? While extremely unlikely, the cost of failure is pretty high: that person would have access to every account stored in your LastPass vault.

That's why I recommend adding two-factor authentication to your LastPass account.

Continue Reading: Enable Two-Factor Authentication in LastPass

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Posted: October 17, 2017 in: 2017
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