#1115 – What If My Passkey Doesn’t Work or I Lose the Device It’s On?

Technology With Confidence - - - - - - - -               Confident Computing from Ask Leo! - Be sure to allow image display for the best viewing
#1115 - What If My Passkey Doesn't Work or I Lose the Device It's On?

Problems viewing? Read online: https://newsletter.askleo.com/current-newsletter/
Newsletter FAQ & administration Answers to all your subscription and newsletter questions.
All the ways to Support Ask Leo!
 

APRILSHOWERS is the coupon code for April. 20% off anything in the Ask Leo! Store as my way of saying "Thank you!" for being a subscriber.

This Week on Ask Leo!

What If My Passkey Doesn

What If My Passkey Doesn't Work or I Lose the Device It's On?
You do something else.

Passkeys are supposed to make signing in easier and safer, but what happens when it stops working or your device is gone? I'll show you what to do if your passkey fails or is lost and a technique that makes passkeys work everywhere.

Read: What If My Passkey Doesn't Work or I Lose the Device It's On?

-

What

What's the Difference Between Outlook, Outlook, and Outlook.com?
So many Outlooks. So much confusion.

Microsoft continues to confuse us with repetitive product names. I'll clarify the difference between Outlook, Outlook, and Outlook.com, and help you decide which you want.

Read: What's the Difference Between Outlook, Outlook, and Outlook.com?

-

How Do I Find Who Hacked My Email Account?

How Do I Find Who Hacked My Email Account?
TL;DR: You don't.

Someone hacked your email and you want answers. Who did it? Where are they? Can you track them down? Here's what you should do.

Read: How Do I Find Who Hacked My Email Account?

-

I Lost My Two-Factor Authentication Device. How Do I Recover?

I Lost My Two-Factor Authentication Device. How Do I Recover?
How to prove you're you without your second factor.

Losing your phone can lock you out of your accounts if it's your second factor for authentication. Here's how I recovered while traveling, the backup options that saved me, and the steps you can take now so you're never stuck without access.

Read: I Lost My Two-Factor Authentication Device. How Do I Recover?

-

How Do I Deal With Getting Someone Else

How Do I Deal With Getting Someone Else's Email?
Dealing with someone else's typos.

You didn't ask for it, but there it is: email meant for someone else in your inbox. I'll discuss why this happens and what you can do about it.

Read: How Do I Deal With Getting Someone Else's Email?

Ask Leo! Tip of the Day

For Bronze patrons of Ask Leo!

TEH Podcast

TEH Podcast

Find the latest episode here.

Ask Leo! on YouTube

Subscribe to Ask Leo! on YouTube.

How Do I Deal With Getting Someone Else's Email?

You didn't ask for it, but there it is: email meant for someone else in your inbox. I'll discuss why this happens and what you can do about it.

Watch: How Do I Deal With Getting Someone Else's Email?


What's the Difference Between Outlook, Outlook, and Outlook.com?

Microsoft continues to confuse us with repetitive product names. I'll clarify the difference between Outlook, Outlook, and Outlook.com, and help you decide which you want.

Watch: What's the Difference Between Outlook, Outlook, and Outlook.com?


What If My Passkey Doesn't Work or I Lose the Device It's On?

Passkeys are supposed to make signing in easier and safer, but what happens when it stops working or your device is gone? I'll show you what to do if your passkey fails or is lost and a technique that makes passkeys work everywhere.

Watch: What If My Passkey Doesn't Work or I Lose the Device It's On?


I Lost My Two Factor Authentication Device. How Do I Recover?

Losing your phone can lock you out of your accounts if it?s your second factor for authentication. Here?s how I recovered while traveling, the backup options that saved me, and the steps you can take now so you?re never stuck without access.

Watch: I Lost My Two Factor Authentication Device. How Do I Recover?


How Do I Find Who Hacked My Email Account?

Someone hacked your email and you want answers. Who did it? Where are they? Can you track them down? The truth probably isn't what you want to hear. Here's what you should do.

Watch: How Do I Find Who Hacked My Email Account?


 
Posted: March 31, 2026 in: 2026
Shortlink: https://newsletter.askleo.com/9384
« Previous post:

New Here?

Let me suggest my collection of best and most important articles to get you started.

Of course I strongly recommend you search the site -- there's a ton of information just waiting for you.

Finally, if you just can't find what you're looking for, ask me!

Confident Computing

Confident Computing is the weekly newsletter from Ask Leo!. Each week I give you tools, tips, tricks, answers, and solutions to help you navigate today’s complex world of technology and do so in a way that protects your privacy, your time, and your money, and even help you better connect with the people around you.

The Ask Leo! Guide to Staying Safe on the Internet – FREE Edition

Subscribe for FREE today and claim your copy of The Ask Leo! Guide to Staying Safe on the Internet – FREE Edition. Culled from the articles published on Ask Leo! this FREE downloadable PDF will help you identify the most important steps you can take to keep your computer, and yourself, safe as you navigate today’s digital landscape.



My Privacy Pledge

Leo Who?

I'm Leo Notenboom and I've been playing with computers since I took a required programming class in 1976. I spent over 18 years as a software engineer at Microsoft, and after "retiring" in 2001 I started Ask Leo! in 2003 as a place to help you find answers and become more confident using this amazing technology at our fingertips. More about Leo.